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Monday, August 9 • 12:30pm - 3:15pm
Crucial Conversations

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Crucial Conversations
In the book, Crucial Conversations, the authors argue that the root cause of many--if not most--human problems lies in how people behave when others disagree with them about high-stakes, emotional issues. Dramatic improvements in organizational performance were possible if people learned the skills routinely practiced by those who have found a way to master these high-stakes, "crucial" moments. A growing body of research shows when leaders invest in creating a culture of Crucial Conversations, organizations drastically improve their operations. More than that, Crucial Conversations can drastically improve human relationships and interactions.


Monday August 9, 2021 12:30pm - 3:15pm CDT